By entering the search criteria you request, all flights or combinations of flights are subsequently displayed with the most economical price appearing first, along with the airline or airlines operating the flight. After selecting the flight you want and entering your data, you have completed your booking. After completing your booking, you receive an automatic e-mail confirmation of your booking in addition to information regarding your flight. Moreover, you may book your airline tickets by calling our customer support at 801 11 700 11 or sending e-mail to the address: book@ticketsmarket.net

For online bookings up to two (2) days before your departure. For telephone reservations up to four (4) hours before your departure. For telephone bookings, call our customer support at 801 11 700 11 or send us an e-mail to the address: book@ticketsmarket.net It should be noted that bookings with alternative low-cost airlines are only processed online by credit card and not by phone. 3.How many passengers can I book in a reservation? The maximum number of passengers at a one-time booking either through our online reservation system or through our call center is nine (9) persons. If a booking includes children that make up the maximum number of persons allowed, then one out of the nine passengers must be an adult.

a)The last available seat of the actual flight or fare you have chosen was sold while you were making the booking. It should be noted that before you receive a message confirming your booking, there is no guarantee that the flight you chose is still available. b)Seats which are no longer available are still displayed on the seat-reservation system due to insufficient time for the system to reload. Situations like this rarely happen. However, in case you come along a similar situation through our system, don’t hesitate to contact our customer support or send us an e-mail to the address: book@ticketsmarket.net in order to help you with the best possible way.

Yes, you may make a booking for someone else by using your credit card. However, for the ticket to be issued, the credit card holder must provide his or her telephone number and must fill in the Credit Card Authorization Form that will be sent via e-mail.

You may certainly make phone bookings. For telephone bookings, please contact our customer support at 801 11 700 11

If you wish to make a booking by phone, there is a 9 Euro charge per person according to the prices listed on our website.

Adults are usually considered as passengers at least twelve (12) years old. Children are usually considered as passengers between two (2) and eleven (11) years old. Infants are usually considered as passengers younger than two (2) years old. It should be noted here that the age limits may differ from airline to airline depending on the policy of the relevant airline.

Yes, but tickets for infants are issued only when they are accompanied by an adult. The ticket fare for infants is usually low, but it differs from airline to airline. There is always a small fare charged for the infant which differs and is consistent with the fare booked by an adult. For example, in the case of an adult carrying an infant who has booked an economical flight, the infant will be charged with a lower fare than the case where the adult booked up in business class.

Your reservation is successful once you receive an automatic confirmation e-mail consisting of your reservation number and all your booking details. The nest 48 hours you will receive an e-mail with your tickets numbers. In case that you don’t receive a confirmation e-mail, please contact our customer support or send us an e-mail to the address: book@ticketsmarket.net

If you find errors in your confirmation e-mail, please contact customer support at 801 11 700 11 or send e-mail to the address book@ticketsmarket.net. We will make every possible effort to amend the errors immediately after booking if and when we get notified. However, be aware that our company cannot guarantee that errors may successfully be corrected in any case.

It is not mandatory to confirm the departure time of your flight. However, we recommend you to confirm the departure time of your flight with the corresponding airline since changes may arise in the flight of your choice.Our office is making every possible effort to inform you about changes to flights, but in case there are problems with the weather, there is a strike or for any other reason affecting the flight(s) on your travelling day, it would be convenient to contact the airline or airport directly.

Tickets are only in electronic format (e-ticket) flight tickets are no longer in printed form. However, in some cases paper format tickets are still issued by certain non profit routes within Europe and with certain complicated itineraries. In this case, the passenger receives his/her ticket from the airport. The electronic ticket (e-ticket) is a digital file registered in a database of electronic tickets and this way it cannot be lost, forgotten or stolen. Essentially, once you make an airline flight ticket booking you receive an e-mail confirmation from us with all necessary information regarding your flight reservation, your contact information and the reservation code. The confirmation e-mail of your booking, printed or not, does not affect your flight, provided you simply arrive at check-in with an ID card or passport and the reservation system will automatically detect your reservation information. At that point you are given the boarding pass.

You can book your ticket with a credit card. The online reservation system of airline tickets accepts credit cards Visa, Visa Electron, Mastercard, American Express and Diners Club. If you do not wish to pay by credit card, please contact our customer support at 801 11 700 11 or send e-mail to the address: book@ticketsmarket.net

Your credit card is charged after providing your credit card information. This is requested during your booking procedure.

The information of your credit card is sent to us via a secure server. We use the most up-to-date and secure available technology, which encrypts all your personal details and credit card details. The encryption method used is the standard technology "Secure Socket Layer" (SSL). We also use a firewall which protects our server and system from unauthorized access.

Hand baggage: It is usually allowed to carry only one piece of hand luggage inside the airplane according to most airlines while the allowable weight of hand baggage varies from company to company. According to the provisions the European Union has set the dimensions of hand luggage do not exceed the following dimensions: 56cmx45cmx25cm (including handles, exterior cases, wheels). Registered luggage: Usually one piece of baggage, not heavier than 20 kg is allowed per passenger. In any case, the passenger should be aware that allowable kilogram limits of baggage/hand-luggage and their dimensions vary from company to company and depend on the baggage policy each company follows. For this reason, it would be useful the passenger contact the airline for getting precisely informed about the weight and dimensions he/she can carry each time. Furthermore, there is charge for any additional baggage, the price of which varies depending on the baggage policy each airline follows.

The special equipment is not included in the free weight the passenger can carry along with the baggage and therefore is charged. Usually, the charge depends on the type of special equipment. If you want to carry special equipment, it would be useful to connect directly with the airline operating the flight of your interest.

For those users who book tickets with low-cost airlines, baggage are not included in the ticket apart the hand luggage usually weighted 5-6 kg. If you wish to add baggage, you should contact us via phone or email before finishing your reservation. The baggage charges vary from company to company, ranging from 10 Euro or up to 25 Euro per baggage.

In case you want to change your flight or any booking details, you should immediately contact us, as soon as possible. For each change there is a 15 Euro charge per person for domestic flights and 20 Euro for international flights. Apart from this change fee, there may be charges depending on the ticket type and fare as well on policy that each airline follows. Finally, there are many fares, especially at low-cost companies, where changes are not permitted. In order to make changes to your reservation it is strictly required to notify us in writing, via e-mail at book@ticketsmarket.net or via fax at +30 22710 81714. Changes via telephone are not permitted.

The cancellation depends upon the fare type and the cancellation policy each airline follows. However, there are many fares not defying any cancellation, especially these offered by low-cost companies. In case of a refund the service fee is non refundable and there is a fixed 15 Euro cancelation fee per domestic ticket and 20 Euro for international ticket. If you wish to cancel a reservation, it is required to inform us in writing via e-mail at book@ticketsmarket.net or by fax at +30 22710 81714.

Tickets are personal and not transferable and therefore a name change is not permitted. Your name should be filled in with Latin characters as appeared on your ID card or passport. In any case, the passenger must pay great attention to proper completion of his/her name, provided that even if the name has been incorrectly completed he/she will not be allowed to fly. It is worth noting that some low-cost airlines can accept a name change, but with extra charge, which depends on the policy of each company.

The refunded amount after cancelling an airline ticket depends on the policy of an airline and the type of fare. It is more likely in more economic fare classes that only a share of the amount corresponded to airport taxes will be refunded. In any case, our company will contact the relevant airline to confirm whether any amount is refunded and which is its precise equivalent. For this reason you should declare us in writing, via e-mail at book@ticketsmarket.net or by fax at +30 22710 81714 your cancellation request.

Sometimes the airlines are forced to proceed to modifications of schedules, hours and number of their flights. Our company will make every effort to inform you about changes as soon as possible, in order be able to adapt the program of your travel at your convenience. Considering the nature of changes on flights introduced by the airline, the passenger may be entitled to claim indemnity from the airline accordance to the rights of passengers established by the European Union. It should be noted that for any change in flight, the responsibility burdens exclusively the airline operating the flight and ticketsmarket.net bears none responsibility.

Disabled passengers and passengers with reduced mobility are obliged, in accordance with Regulation (EC) No 1107/2006 of the European Parliament and Council, to inform the airline or the travel agent about the necessity and the nature of assistance at least 48 hours before the published departure time. The travel agent in turn must respectively notify the operators of the airports of both departure, arrival and correspondence, as well as the actual air carrier of flight (unless the identity of the air carrier is not known during notification, whereupon the information is transmitted as soon as possible) at least 36 hours before the published departure time. After the departure of the flight, the operating air carrier shall inform the managing body of the destination airport, if the airport is situated in the territory of a Member State where the Treaty is valid, as for the number of disabled persons and persons with reduced mobility requiring the provision of assistance and about the nature of this assistance. It is also ensured the aid of an assistance dog, when required, provided that the corresponding notification has been made by the disabled person to the airline or travel agent at least 48 hours before the published departure time and in accordance with applicable national rules on assistance dogs’ transport, if they exist. Finally, passengers with disabilities and passengers with reduced mobility, who hold a valid transfer ticket are requested, regardless their travel destination, to be presented within three (3) hours before the published departure time at the airport either at the designated for disabled passengers and passengers with reduced mobility points or at check-in.

Generally, there are three classes depending on the type of airplane and the configuration of seats as determined by each airline. a)Economy Class The economy class in an aircraft usually occupies the most seats inside the cabin. These are seats with lower cost and offer less amenities and services to passengers. If you travel with conventional companies, the cost of the ticket usually includes free drinks and food (depending on the flight type). The low-cost airlines usually do not include in price free drinks and food. b)Business Class The business class, which is more expensive than the economy one, provides more services and amenities to passengers who choose it. The seats in business class are separated from those of the economy class in the cabin and are in the front part of the aircraft cabin. Also, the seats are wider and there is greater variety in meals and drinks compared to the economy class. Before the flight, passengers can make check-in in a separate pavilion of the airline. Many airlines offer specially designed holding rooms for passengers of business class. The low-cost companies do not offer business class. c)First Class The first class is the most expensive class in an aircraft and is also classified as a luxury class. It is located in the front department of the aircraft cabin with more comfortable and less seats and more services. Typically, we mention that in many airlines offering this class, there are essentially autonomous seats with specific remote controls which can adjust the seat even to sleeping position up to a variety of choices through the individual entertainment system provided for each seat in this class. There are also included quite rich meals, particularly for long-haul flights. It should be noted that not all airlines offer the opportunity of flight in first class. Before the flight, the first class passengers enjoy the service of separate spaces for check-in and specially designed waiting areas at the airport of their airline company.

Inside the Schengen area

Passengers traveling within the Schengen zone should bring together their Identity Card which should not be of old type and their name entered in latin characters as well. If you do not have a new type ID card, you should have with you a valid passport. Here is the list of countries, which belong to Schengen zone: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Outside the Schengen area

Passengers traveling outside the Schengen area should have a valid passport stamped (visa), where appropriate and depending on your destination country. For more information regarding the visa before traveling to a country outside the Schengen area, we recommend contacting the embassy or the consulate of the destination country. To find out which countries need a visa or not, for Greeks traveling abroad, please find the Visa Information on our website.

Yes. Like adults, children must have their own travel documents, passport and visa, considering the country of destination, when traveling.

Under the new conditions set by the European Union for the safety of flights, passengers should not carry in their baggage the following: Compressed gases: deep freeze, flammable, non-flammable and poisonous. Corrosive as acids, alkalis, mercury and lead batteries. Explosives: ammunition, fireworks, flares, pistols, caps and all types of firearms. Flammable liquids and solids: such as lighter fluids, matches, paints, colour solvents and lighters. Radioactive materials. Bags and briefcases with incorporated alarm devices. Oxidants. Poisonous and infectious substances. Other hazardous materials such as magnetic materials, materials that cause discomfort or irritation. Liquid formulations in the hand luggage beyond the checkpoints at the airport and on aircraft. This does not apply to luggage delivered to check-in and to liquid formulations in a container with a capacity of 100 milliliters (ml) at most. The containers must be placed in plastic, transparent, resalable bags with a maximum capacity of 1 liter per passenger. As fluids are defined the followings: water, drinks, soups, syrups, ointments, lotions, oils, perfume sprays, gels of all categories, liquids conditioned under pressure such as shaving foam, deodorants, lotions including toothpaste, liquid-solid mixtures, other items of similar consistency. Exceptionally the followings can be transported in the hand luggage: Medicines, dietary foods and baby food considered necessary during the flight, but passenger may be asked to prove their necessity. Liquid formulations such as drinks and perfumes the passengers have bought on the plane or at an airport outlet located after the checkpoints, where under the Regulation have been specified security rules preventing human intervention in the content of those sealed liquid formulations. These items are sold in special sealed bags, which passengers should not open before pass the control of hand luggage at all stations of embarkation and transit of airports throughout the route of their travel. Also it is worth noting that under USA legislation is prohibited the possession or transfer of all types of lighters in luggage and hand luggage for flights bound for USA. We note here that the above list is indicative and the passengers should contact either the airport or the airline operating their flight so as be always aware of any new developments on this issue.

Passengers can take a computer on board. However, laptop computers are removed from hand luggage to be checked separately during the airport control.

The passenger can take such devices (e.g., small TVs, radios, etc.) together on the aircraft, but they should be given separately to airport control.

Regulations and procedures for transporting pets in the cabin, the luggage storage areas of the aircraft or as a commodity, vary depending on the airline and destination. For more information, we recommend you contact the airline where was booked your ticket or please contact the customer support or send us e-mail to the address: book@ticketsmarket.net

The Frequent Flyers Program is a service offered by airlines to their regular passengers to provide them better services and benefits when traveling with this company.

It is usually required to register in this program according to the terms set by each airline. For the frequent flyer program of the airline as well as for all information framing up the frequent flyer program you wish, it should be useful to contact directly the airline itself.

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.

Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential.

All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation.

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following: a)Added costs for children, if any, are not included in the reservation price. b)During the online booking process please place your request for any extra bed/cot in the comments box provided. c)If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.

All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

Yes, it is possible. Please take extra care when entering all of your information, especially your credit card number, as we may not have enough time to contact you to amend any errors that could jeopardise your reservation.

Booking.com automatically shows only those hotels that have availability for the dates you enter.

Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a ‘Sort by:’ bar, which includes the option of sorting the hotels price. When you click on ‘price’ you can sort the hotels by price, combined with specific available room types.

Yes, you can refine your search in several ways: You can enter the district or landmark directly into the ‘Destination’ field box. Check the instructions under the ‘i’ icon if you are unsure what to enter. If you have already started a search you can use the filters on the left hand side of the page, including the ‘District’ filter. You can also choose points of interest from the ‘In and around’ section below the map on the left side of the page. You can use the map by clicking ‘Show Map’, and rolling your curser over, and clicking on the hotels and landmarks tagged.

On the left hand side of the hotel’s Booking.com page you can see a map, by clicking on ‘Show Map’ you can see the hotel’s location. The hotel you are looking at will be tagged in orange, nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.

There are 2 ways you can search for family rooms: When entering your destination you can check the ‘Travelling in a group/with children’ box and enter your details in the prompt box that appears. The hotels shown will be limited to those that can match your specific requirements. After you have entered your destination and started your search you will see a list of hotels. On the left of the page is a filter box called ‘Refine your search’, you can tag ‘Family Rooms’ under ‘Facilities’. This will limit the search results to hotels with family rooms.

After you select your destination and dates of your stay, a list of available hotels is displayed. Then you will see the option "refine your search" below the "search" button on the left side, you must click on one of the categories. This will allow you to filter hotels which offer specific facilities.

Yes, you can. After you have entered your destination and started your search you will see a list of hotels. On the left of the page is a filter box called ‘Refine your search’, under ‘Facilities’ you can check the box ‘Rooms/Facilities for Disabled Guests’. This will limit your search results to hotels that can meet your needs. We advise guests to contact us to confirm availability prior to booking.

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following: Added costs for children, if any, are not included in the reservation price. During the online booking process please place your request for any extra bed/cot in the comments box provided. If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process

It means that the policies for that room type differ from normal hotel policy, usually because a special low rate. When you roll your curser over the text you can see an explanation for the conditions, please read it carefully.

Information regarding extra beds is located under ‘Hotel Policies’, please take note of the following: Added costs, if any, are not included in the reservation price. During the online booking process please place your request for any extra bed/cot in the comments box provided. If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed. We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

The rate we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.

This depends on the hotel and on the room type selected, but it’s easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. If it is not included you can roll your cursor over the text in the column called ‘Conditions’, to find out if it is available and what, if any, the additional costs are. This information will also be included in your confirmation email and in My Booking.

No, we do not charge any fees at all.

In the event of a cross out rate, we have compared the offered rate with the second highest rate (to be) paid by another customer who made a reservation for that or a similar room within a period of 45 days before and 45 days after your (contemplated) stay. This means that you get the same room for a lower price compared to other customers who booked that room.

Booking.com provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.

Information regarding children is located under ‘Hotel Policies’, please take note of the following: Added costs for children, if any, are not included in the reservation price. During the online booking process please place your request for any extra bed/cot in the comments box provided. If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed. We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher.

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

Booking.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.

Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. You will be able see if it is possible during the booking process.

Pre-authorisation is a type of credit check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs.

Yes you can – only if you have permission from the card holder. Please state this in the 'Special Requests' box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.

To make a reservation via Booking.com all hotels accept:a)MasterCard, b)Visa & c)American Express Some hotels also accept other credit cards for reservation purposes. In the book process you can see which.

Booking.com uses a secure connection for your booking: Your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Our SSL certificate has been issued by Thawte.

Please contact the hotel directly. You can find their contact information, in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email.

Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation.

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.

It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at My Booking.

In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

During the booking process you can enter any special requests into the ‘Special Requests’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met.

No, bookings are for one night minimum stays only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.

The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.

Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the ‘Special Requests’ box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow-up with the hotel directly using the contact information provided.

Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.

Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under ‘Hotel Facilities’.

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.

Pet policies are always displayed on the hotel’s page under "Hotel Policies".

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.

Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential.

My Booking is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking directly from: Booking.com, the link is on the top right hand side of the screen. With the link provided in your confirmation email. To login to My Booking just enter the PIN code and booking number you received on confirmation of your booking.

Yes, the room facilities listed under each room type are guaranteed by the hotel.

Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

If the hotel offers a shuttle service it will be listed under ‘Hotel Facilities’, by ‘Services’. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.

If the hotel has a luggage storage it will be displayed on the hotel’s page under "Hotel Facilities". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking

Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, activities and services. Where can I find the address of the hotel? You can see the hotel’s address at the top of the hotel’s page on Booking.com. It is also included in your booking confirmation email.

You can find directions to the hotel in several ways: In your confirmation email you are provided with a link to a route planner, with the hotel’s details already entered - just choose your starting point. You can also add the directions straight on to your TomTom from your confirmation page. Or access the GPS coordinates anytime, along with online driving directions, on My Booking.

After entering search criteria, select from the list of vehicles that show that covers most needs. Fill in your personal information and have practically completed the booking process. In the next few minutes you will receive e-mail confirmation of your reservation and 72 hours after payment you will receive via email and voucher for receipt of the vehicle. The availability of vehicles is guaranteed if booked 7 days before receiving the vehicle. Otherwise or unless it is somehow available to check for alternative vehicle well before your departure.

A rental day equals 24 hours. After the 24 hours counts an additional day. For Example Your car rental starts 10 / 6 at 10:00 and delivery is 13 / 6 11:00 4 days counted as rent, and if the delivery was on 13 / 6 at 10:00 during the rental would be 3 days. To avoid such problems, it would be the vehicle to be returned before the time of receipt.

According to an EU directive The Greek diploma normally applicable in all EU countries Nevertheless, we recommend to be issued and the international license from ELPA because of existing patents (issued prior to 04.01.2009) does not translate enough and have been observed in individual cases, difficulties in collecting the vehicle. Outside the EU required to be issued by the international permission ELPA which should always be accompanied by a local. For more information contact the ELPA 210 6068800.

We send the voucher with the rental company name and exact address of the rental station via e-mail or fax.

Payment for the rental car is only possible by credit card. At the time of completing the booking automatically your credit card is charged the 15% of the total rent and the balance is paid upon delivery cash or with your credit card.

You can change your reservation by calling directly the rental company which is written your Voucher.

You can change your reservation by calling directly the rental company which is written your Voucher. The charges depends on the terms and conditions of each company. Usually can charge you cancellation fees 30 € if you cancel 8 days before the rental date , from 7 days to 1 day before the rental date 60,00 € and cancellations after the date of hire the amount you pay is not refundable.

The price includes unlimited mileage, CDW (CDW), Theft Protection (TP), charge for pickup / delivery at the airport, as well as tax The CDW and theft are usually discharge a specific amount for which the tenant is responsible and which differs from country to country and from company to company. The theft of rental vehicles is only in the theft of the vehicle and not the theft of items inside it. The CDW is usually not covered windows, mirrors, tires, inside the vehicle, the bottom of the vehicle roof. Please pay attention to additional information on every car, may have different terms for certain destinations.

Reservations can be confirmed only in accordance with the categories of vehicles and not according to the model. These vehicles are typical of the size and power category of vehicle. In case of unavailability of the selected group, the Rental Company must provide larger vehicles categories.

The minimum age for drivers in most countries is between 21 and 25, with higher vehicle categories may range even higher. In some countries the minimum age is reduced by an additional fee. The precise rules regarding age limits on the information presented for each rental vehicle.

The driver must hold a valid driving license of category III (B) for at least two years. Upon receipt of the vehicle beyond the driver's license, must be presented and valid passport or ID. Some countries may require a longer period of possession of a diploma for higher vehicle classes.

No, but in some countries the employee of the rental company has the power to accept bail. The card given as guarantee should be Credit and no Debit (eg Visa Electron, Maestro, etc). The rental company has the right to refuse to rent a car if a credit card guarantee is not given.

There are the following possibilities: a) Your credit card has expired and b) You have exceeded your credit limit.

When you receive your vehicle, you should always pay guarantee if you give credit card. It is freezing the budget, which is usually equal to the current exemption of security and a petrol tank.

There are three ways of receive the vehicle: a) at the airport, b) office rentals and c) at the hotel. In case of receipt from the airport, there is usually the company's rental kiosk in the arrivals hall. The exact location of the kiosk shown in the voucher. If there is a kiosk in the arrivals hall, you will wait representative or the bus will take you to the rental office. In case of receipt by the rental agency, select the desired office during the booking process. The addresses and opening hours of the rental agency would be written in the voucher. In case of receipt at your hotel, or the vehicle is send at the hotel or the bus office takes you to your vehicle. In each of the three methods, you are advised to check the vehicle upon receipt for damage and to confirm whether the tenancy necessary to ensure the smooth return of the rented vehicle.

In many areas selected, you can deliver back your rental vehicle to another place. The possibilities and any extra charges are specified during the booking process.

Child seats, roof rack, snow chains, winter tires, ski racks, GPS, etc. can be obtained when available from each station. The corresponding rates for such specified information for each rental vehicle. Please note that the level of child safety seats, especially in certain countries may not meet safety standards as set by the EU.

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